Orders & Shipping
When will my order ship?
Orders are typically processed within 1–3 business days. Once your order has shipped, you'll receive a confirmation email with tracking information.
Do you offer international shipping?
Yes. We ship to select international destinations. Shipping options, delivery estimates, and applicable duties or taxes will be shown during checkout.
Can I change or cancel my order?
If your order has not yet entered fulfillment, we'll do our best to accommodate changes or cancellations. Contact us as soon as possible after placing your order.
How can I track my order?
A tracking link will be sent via email once your order has shipped. You can also log into your account to view your order status.
What if my package is delayed or lost?
Shipping delays occasionally occur. If your tracking has stopped updating or your package appears to be lost, please reach out to our customer care team and we'll help resolve the issue.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within the stated return window, provided they are unworn, unwashed, and returned with their original tags and packaging.
How do I start a return or exchange?
Visit our returns portal or contact our customer care team to begin the process. We'll guide you through each step.
Are return shipping costs covered?
Return shipping policies vary by location and promotion. Any applicable fees will be clearly communicated when initiating your return.
When will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within several business days and issued to your original payment method.
Can I exchange an item for a different size?
Yes, subject to inventory availability. If your preferred size is unavailable, a refund or store credit may be offered instead.
Sizing & Product Care
How do I choose the right size?
Each product page includes a size guide with measurements and fit information to help you select the best size.
Will an item fit the same as previous collections?
While we strive for consistency, certain styles are intentionally designed with different fits. We recommend reviewing the product description and sizing notes before purchasing.
How should I care for my garments?
Follow the care instructions on the garment label to help preserve its quality, color, and shape over time.
Are your fabrics pre-shrunk?
Many of our fabrics are pre-treated to minimize shrinkage, but slight changes may still occur depending on the material and washing method.
Will sold-out items be restocked?
Some styles return while others are released in limited quantities. Sign up for restock notifications on the product page to be notified if an item becomes available again.
Customer Support
How can I contact your team?
Our customer care team is available via email through our contact page and is happy to assist with any questions.
What are your customer service hours?
Our team responds during regular business hours, Monday through Friday. Response times may vary during holidays and new collection launches.
Do you offer gift cards?
Yes. Digital gift cards are available in multiple denominations and are delivered by email.
Can I purchase items as a gift?
Absolutely. Orders can be shipped directly to the recipient, and pricing information is not included in packing slips.
Where can I find the latest collection updates?
Subscribe to our newsletter or follow us on social media to receive updates on new arrivals, exclusive releases, and special events.